Claim for Mobile Theft/Lost

How to Claim Insurance,  if Mobile is Lost/Theft? -I

First of all

You need to visit our website
Install our Mobile App from Google Play Store

For website users:

  Step 1: Click on the claim tab

  Step 2: Fill your login details

  Step 3: Select claim insurance in profile button

  Step 4: Select the reason to claim the insurance (Damage/Theft)

  Step 5: Select the product (Tick Mark) that is to be claimed

(*It is showing multiple products here, because user has obtained multiple insurance for his various mobiles)

Note: This Tutorial is applicable in the case of accidental damage and while submitting for claim you need to have the soft/scanned copy of the following documents;

  • Photo ID Proof
  • Address Proof
  • FIR copy

  Step 6: Fill your bank details

  Step 7: Fill the claim details

  Step 8: Upload the required documents and save the file.

*Note: If your claim would be found genuine by the Insurance company, you will be contacted for the further procedure.

How to Claim Insurance,  if Mobile Lost/Theft? –II

  Step 1: Fill your login details

  Step 2: Select claim Status in profile button

  Step 3: Select (Tick Mark) the Partially approved product.

  Step 4: Go to “Image Edit for FIR Claim” section. Edit and upload Untrace report (Note: Police will provide the Untraced report).

  Step 5: Wait for the further approval, You shall be informed of the same. You may check your claim status to stay updated on your claim processing.

How to Claim Insurance,  if Mobile is Lost/Theft? –III

After updating the untraced report, the insurance company will complete the claim procedure and you will get an E-mail/SMS for that.

  Step 1: Fill your login details

  Step 2: Select Claim Status in profile button

You will find your claim status (Completed)

  Step 3: Download Scrutiny Sheet and Discharge Voucher. Sign these documents properly.

  Step 4: Collect all the documents which you have uploaded to the portal.

  Step 5: Courier the document to

“Excel Insurance Broking Pvt Limited 1002 Best Sky Tower, Netaji Subhash Place, New Delhi 110032”.

  Step 6: You need to upload courier slip to the portal. Follow the undersigned steps;

  1. Select courier details from profile button
  2. Select (Tick Mark) the product on which claim is completed
  3. Upload the courier slip and fill the blanks.

Now, your work is done and you will be contacted for further procedure shortly.